The Smashtag Reader mobile application has been made as simple as we currently can and uses Bluetooth® to connect to any Smashtag automatically when in range and the Smashtag’s button is pressed.
However there may be situations where the tag fails to operate and so there are some things to check:
1. Ensure that, on your phone or tablet, Bluetooth® is switched on and that your device isn’t in “Airplane Mode”
2. Ensure that once you’ve pressed the button on the Smashtag that its red light is flashing quickly at a rate of about once per second; this indicates that Bluetooth is active for the next 60 seconds; if it isn’t then the batteries may have expired and the tag will have to be returned to us for reading
3. Ensure that, in order for data to be sent up to the Cloud, that your iPhone or iPad has internet connectivity
Frequently Asked Questions
How do I use the Smashtag?
Should I peel the film lid off?
What does it mean when the red light is flashing about once every 3 seconds?
My freight is refrigerated but it takes several hours for the container to reach temperature, will the red light alarm activate prematurely?
My freight is likely to exceed the temperature alarm limit for a short period, will the alarm trigger?
I forgot to press the button before my freight was dispatched, will I still be able to get temperature data?
How long will my Smashtag last?
Can I replace the batteries in my Smashtag?
Can I re-use my Smashtag?
Can I recycle Smashtags?
Yes! Please contact us so that we can arrange to ship back your Smashtags. They have been designed with recyclability and relatively low environmental impact in mind. The cells used are zinc-manganese alkaline which are both lead and mercury free as opposed to the more environmentally damaging Lithium type and the electronics are designed so that we can recalibrate, retest, reprogram and remanufacture them into new Smashtags.
Can I read my Smashtag at various points along the journey?
Who gets notified when my Smashtag is read?
Can I see my data on the Web?
Do I need a username or password to use the Mobile Application?
How can I trust that nobody’s altered the tag’s temperature data?
Can I still get my data if the battery has gone flat?